Frequently Asked Questions

---

Visit lengths vary depending on the service selected. We offer 30-, 45- and 60 minute visits.  During each visit, I provide fresh water, food, potty breaks, playtime or enrichment, medication. I can assure you, lots of love and attention is on the schedule too! Please refer to our Services and Pricing page for more information.

While I do my best to accommodate scheduling requests, exact arrival times cannot be guaranteed due to traffic, weather, emergencies, and the needs of other pets in my care. When scheduling, you select a time-block. We work our visits accordingly. If there is room, we might be able to accommodate. If your pet has time-sensitive medication, or other needs, please let us know. 

You will receive updates through your Time to Pet account. If you downloaded the app, you will receive a push notification when this is sent. If you choose not to use the app, your visit reports will still be emailed to the address on file. Updates include complete notes on the visit, as well as pictures (and videos sometimes!) My goal is to make sure you feel connected and reassured while you are away. 

Accidents happen! Reasonable pet-related messes are cleaned up as part of our services. Your pet report will be updated with that information. If we notice anything concerning  or just out of the norm regarding health, or behavior, we will contact you ASAP.

All new clients begin by completing the new Client Inquiry form on our site. Once the inquiry has been approved, I'll guide you though the onboarding process, including setting up your Time to Pet portal account.

Payment is due at there time of booking to reserve your requested dates. Booking is confirmed until payment has been received.

Of course! We administer most oral medications, supplements and injectables when appropriate and within my scope of care. Please provide detailed instructions during the booking process so I can ensure I'm able to meet your pet's needs safely. 

If an emergency occurs while your pet is in my care, I first reach out to you, then your emergency contact. If approved and appropriate, we will transport your pet to your preferred veterinarian or the nearest emergency veterinary hospital if necessary. If I’m unable to reach you or your emergency contact, I’ll use my best judgment to ensure your pet receives appropriate care. Our top priority is your pet's wellness, and safety. 

Yes! A Meet and Greet is an important part of getting started. This gives us an opportunity to meet, discuss your pet's routines, needs, activity level, where food, bowls, and more are located. We will make sure that everyone is comfortable before services begin.